FAQ

After the order has been processed, shipments are delivered in 2-3 working days in the UK depending on the shipment zone. Delivery duration may vary due to public holidays, banks’ holidays, and Islamic holidays.

Please check the link “Shipping Policy” at our website footer

For the time being we ship To the United Kingdom only, and very soon to the EU and Switzerland.

Credit cards:
We accept all major credit cards, including Visa and MasterCard.
The transaction is secure and hosted by Stripe servers (https://www.stripe.com): we do not intercept or store customer credit card data.

PayPal:
You can pay with PayPal using your PayPal account or your own credit card.
The transaction is secure and hosted by PayPal servers (https://www.paypal.com): we do not intercept or store customer data.

You can always reach our customer support team via WhatApp, Email “orders@ibaklawa.com”, and phone: +44 7305 657305

Due to the fragility of our products and their limited expiration date, we have a very simple return and refund policy. It is not possible for us to accept returns just because you change your mind. However, we will accept returns if the product is highly damaged or lost in delivery. In the event that a product is damaged or lost, you must have proof of the loss or damage.